At Dr James Doherty Plastic Surgery, we are dedicated to safeguarding your personal information and upholding your privacy. This Privacy Policy details the methods by which we collect, use, store, and protect your data during your interaction with our website.
Respecting your privacy is paramount, and we adhere to rigorous standards of protection. We regularly review and update this policy to stay compliant with legal requirements, technological advancements, industry practices, and consumer expectations.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), governing the management of personal information. As an organisation operating in New South Wales (NSW), we are also governed by the Health Records and Information Privacy Act 2002 (NSW), regulating the collection and handling of health-related data. These laws are designed to ensure responsible treatment and protection of your personal and health information.
Additionally, adherence to guidelines from the Office of the Australian Information Commissioner (OAIC) and the NSW Information and Privacy Commission (IPC) ensures industry best practices for managing and protecting personal and health data.
Upon visiting our website, we may collect two types of information: personally submitted data and aggregated usage statistics. Registration for services or newsletters may require details such as name, address, and procedure interests. Correspondence via email is retained securely, subject to the same protections as other forms of communication; robust IT security measures are employed.
By registering or communicating with us electronically, you consent to the use of your data for service provision related to your dealings with us. You may unsubscribe from promotional communications at any time through provided opt-out mechanisms.
Web usage data — including visit times, pages viewed, and navigation patterns — is collected via cookies and server logs. Cookies are small text files storing session information, while log files track interaction with our site. These technologies yield aggregate data and do not identify individuals unless you provide personal information directly.
Closed-Circuit Television (CCTV) systems may be used within our clinic to enhance safety for staff, patients, and visitors and to monitor security incidents. Footage is securely stored for a reasonable period and is accessible only to authorised personnel, in accordance with applicable laws. CCTV does not collect personal information unless required for safety or security purposes. All footage is protected against unauthorised access, modification, or misuse.
Your data is utilised primarily to deliver requested services, monitor usage, improve offerings, and personalise your web experience. Administrative uses include billing and appointment communication. Occasionally, we may notify you about relevant updates, new services, or treatment offers, but you retain the right to opt out. Personal information will not be shared, sold, leased, or lent to third parties except as legally required or to facilitate your transactions.
Cookies are device-resident text files that assist in identifying users and customising experiences. They support website navigation and enable tracking of usage patterns to optimise site functionality. Browser settings can be modified to block cookies, potentially affecting some website features.
Your IP address is automatically collected when visiting our website, assisting in traffic analysis and site improvement. It is not considered personally identifiable information and is used exclusively for monitoring activity.
Identifiable personal information, such as your email address or other details, is not sold, lent, leased, or shared with third parties except as necessary for transaction processing or service provision. Aggregate, non-identifiable data may be used to analyse performance and enhance user experience.
You are entitled to access and amend your personal information maintained by us. To review or update your data, please contact office@drjamesdoherty.au; responses will be provided within a reasonable timeframe. If access cannot be granted, reasons will be communicated.
Personal information may be disclosed if required by law, to protect rights or safety, or to enforce Terms of Service, always pursuant to relevant privacy regulations.
Our website may feature links to third-party sites with independent privacy policies. We recommend reviewing these policies, as we are not responsible for their conduct or content.
By utilising our website and services, you consent to the collection and application of your data as described herein. If you disagree with this policy, please refrain from using the website or submitting personal information.
We implement physical, electronic, and managerial procedures to secure your information, storing data on protected systems within Australia and seeking to prevent unauthorised access, loss, or misuse. While all reasonable precautions are taken, no internet transmission is entirely secure.
You may withdraw from marketing communications at any time via unsubscribe links or by contacting office@drjamesdoherty.au.
Our website is not intended for children under 14 years old, and we do not knowingly collect information from minors. Minors should obtain parental or guardian consent before providing personal information.
This Privacy Policy may be revised periodically. Material amendments will be communicated by email (where consent has been given) or by posting on the website. Continued use indicates acceptance of changes.
If you believe your privacy has been breached, please contact our Practice Manager. Written complaints may be requested to facilitate investigation; responses will be provided within 30 days. Unresolved concerns may be referred to the NSW IPC or OAIC.
You can contact the NSW Information and Privacy Commission at:
Alternatively, you can contact the OAIC at:
For any questions regarding this Privacy Policy or to make inquiries about your personal information, please contact us at: